Terms & Conditions

  1. Agreement to Terms and Conditions
    1. Acceptance of Terms and Conditions
      1. The website www.soulbia.com (“the website”) is owned and operated by Soul Bia Ltd, trading as soulbia.com.  Refernces to “we”, “us” or “our” are references to Soul Bia Ltd.  We are a company registered in Northern Ireland (company number                            ). You can contact us via the Contact section on our website.
      2. Your use of this website and purchase of any products from this website is at all times subject to these Terms and Conditions.  By accessing our website you agree to our Terms and Conditions set out below.  If you do not agree to these Terms and Conditions please do not use this website.
    2. Changes to Terms and Conditions
      1. We reserve the right from time to time, with or without notice to you, to change these Terms and Conditions at our sole discretion.  The Terms and Conditions applicable to your access to and use of this website will be the version that is current and displayed on the website as at each date you access the website.  Your use of the website after changes are made means that you agree to be bound by such changes.  These terms were last updated on 2nd October 2015.
    3. Accounts and Billing
      1. You can find the specific details regarding your subscription with Soul Bia Ltd, including your next scheduled boxes (if participating in the membership scheme), by logging into your account and clicking on the relevant section of the website.
    4. Other applicable terms
      1. In addition to these terms and conditions our privacy policy also applies to your use of the website and is, where relevant, incorporated by reference into these Terms and Conditions.


  1. Website Use
    1. You agree not to email or otherwise send or transmit any material that contains software viruses or any other computer code, files or programs designed to interrupt, harm, damage, destroy or limit the functionality of any computer software or hardware or equipment linked directly or indirectly with this website.  You also agree not to interfere with the servers or networks underlying or connected to the website or our services or to violate any of the procedures, policies or regulations of networks connected to the website.
    2. All content and programming of the website is our property.  Except as may be permitted by law, notwithstanding contractual prohibition, you may not reproduce, modify, copy, de-compile or reverse engineer any of the materials, software or content on this website without our written permission.  Use of the website is restricted to personal, non-commercial use only.
    3. You agree not to impersonate any other person while using the website, conduct yourself in an offensive manner while using our website, or use the website for any illegal, immoral or harmful purpose.
    4. You may not use the website for unlawful purposes or in any way that may damage our name reputation or that of our affiliates.
    5. It is your responsibility to ensure your computer system meets all the necessary technical specifications to enable you to access and use the website and is compatible with the website.
    6. We may at certain times restrict access to certain features, parts or content of the website, or the entire website to registered and non registered users.
    7. It is your responsibility to keep username and password, for all activity that takes place on your account.  We are not responsible for any loss that arises from your failure to do so.
    8. All information posted on this website is for general information purposes only.  All information will be kept up-to-date and correct, however there may be times when this is not the case.  If you notice any issues with the information on the website please contact us through the contact section of this website.
  2. Website Availability
    1. Access to our website may be interrupted or restricted to allow for maintenance, repairs or updates.  Services will be restored as soon as possible.
    2. We make no promise that our website will be available at all times, or that it will be fault free.  If you do find a fault with this website please report it to us using the Contact Us section of the website.
  3. Placing an order
    1. Before you place an order you must ensure that you have read and understood our terms and conditions of sale, our terms of use and our privacy policy.  It is your responsibility to read the legal terms on our website carefully and to raise any problems with us before you place an order.
    2. This website contains information about our goods which you will need to know before you place your order including descriptions of our goods, current prices including VAT, delivery and returns policies.  The information about the goods on our website constitutes an “invitation to treat” and is not a contractual offer from us which you may accept. This means that we reserve the right to correct any errors in that information without liability to you. It also means that in no circumstances will we be contractually bound to supply you with goods on the basis of any incorrect information, even if that information is repeated in your order.
    3. Select the goods you wish to purchase.  You can select any items you wish to purchase by clicking on the “add to cart” link. You will be taken to your shopping basket whenever you add a new item, but you can also view the contents of your shopping basket by clicking on the “view cart” link. The shopping basket screen lists your current selection of items with description, price and current subtotal. You can edit the contents of your basket and remove any input errors by removing items or changing quantities.
    4. To purchase the items in your basket and proceed with your order using our secure online purchasing facility, click on the “Checkout” button on the shopping basket screen. You will then be given the option to enter your email address and password if you are an existing user of the site, or you can choose to pay directly. You will then be transferred to our secure server provider Stripe or PayPal depending on your preference.  You will be asked to provide certain information we need to enable us to process your order such as your preferred delivery address and payment details. It is your responsibility to provide us with sufficient information to process your order.  We will acknowledge receipt of your order by email. This is not our acceptance of your order, but confirmation that it has been received.
    5. Wait for acceptance of your order.  You may not assume we have accepted your order until we send you a confirmation that your order has been completed. Only if and when you receive our acceptance will we have a binding contract between us.  You may receive acknowledgement from our payment processor advising you whether or not your credit or debit card payment has been authorised. This acknowledgement relates to your payment only and is not our acceptance of your order.  We will be entitled to refuse to accept your order if in our sole discretion we consider it necessary. In particular we must receive payment of the whole of the price for the goods that you order before your order can be accepted. If we refuse your order we will let you know as soon as we can. If we accept your order we will inform you without undue delay.  Once we have entered into a contract with you we shall supply you with the items specified in your order in accordance with the terms of the contract.
    6. You may submit orders online at anytime, you can review your order and make any corrections before submitting it to us and by submitting the order you are confirming that it is correct. 
    7. Your submission of an order amounts to an offer to enter a contract to buy the products from us; you cannot then withdraw or cancel your orders except as specifically stated in these Terms and Conditions of sale.
    8. No order will have been accepted from you until our website displays an order confirmation message. 
    9. Free or discounted introductory offers are only available to new users of the website.
    10. Discounts and credits are only available to one person and cannot be used in conjunction with any other offers.  Discounts and credits must be redeemed online.  Once any introductory offers have been used full pricing will apply.
  4. Payments
    1. Any banking charges incurred due to payments on your account are not our responsibility.
    2. We reserve the right to changes prices at any time.  Goods are subject to seasonal changes in supply levels and pricing levels.
  5. Deliveries and Returns
    1. You have a legal obligation to keep the products in your possession and to take reasonable care of the products while they are in your possession.
    2. Refunds, where applicable, will be made to you using the same method and to the same account as used by you to pay for your order.
    3. All Products displayed on our site are subject to availability. We reserve the right to withdraw or replace products at any time.
    4. It is not our responsibility for any delays outside our control which relates to the delivery of orders.
    5. It is your responsibility to report all lost or undelivered orders to us within 7 days of expected delivery date.
    6. If you change your address it is your responsibility to update your address details in the relevant section of the website so that orders are not delivered to the wrong address.  Any items delivered to the wrong address because of incorrect delivery address will not be refunded or credited.
    7. If any of the items you receive do not reach you a manner that is acceptable please contact our customer services team on admin@soulbia.com.  We retain the right to request the return of faulty goods for inspection by recorded delivery. If this is requested we will pay the cost of registered post on provision of a postage receipt.  If we agree that there is a fault a full refund will be given for the return of goods.
  6. Cancellations
    1. Due to the perishable nature of the goods we deliver, you do not have the right to cancel an order for the purchase of an order under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
    2. We may cancel the contract between us if: the goods you have ordered are unavailable for any reason; we do not deliver to your area; or one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.  Your transaction fails fraud scanning.  If we do cancel your contract for either of these reasons we will notify you by e-mail and provide you with a full refund. We will not be obliged to offer any additional compensation for disappointment suffered.
  7. Privacy
    1. Please see out Privacy Policy, we do collect personal information about you through your use of this website and our services, all information is subject to our privacy policy.
  8. Third party rights
    1. A person who is not a party to this contract has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this contract but this does not affect any right or remedy of a third party that exists or is available apart from that Act.
  9. No Waiver
    1. If we delay exercising or fail to exercise or enforce any right available to us under these Terms and Conditions, such delay or failure does not constitute a waiver of that right or any other rights under these Terms and Conditions.
  10. Force Majeure
    1. We will not be liable to you for any lack of performance, or the unavailability or failure, of this website or our services, or for any failure by us to comply with these Terms and Conditions, where such lack, unavailability or failure arises from any cause reasonably beyond our control.
  11. Governing law
    1. The contract between us shall be governed by and interpreted in accordance with Northern Irish law and the Northern Irish courts shall have jurisdiction to resolve any disputes between us.